Privacy Policy - Dobson Owen

Your privacy is important to us

We want you to understand how and why we collect and use information about you so that you're happy that you can trust us with your personal information.

Dobson Owen is committed to letting you know what information Dobson Owen collects about you, how and when it's collected and what happens to that information.

In this policy "we" and "us" means Dobson Owen. When you provide us with your personal data, Dobson Owen is the data controller and is responsible for ensuring that your personal data is kept safe and used legally.

It is important that you read this privacy policy and any other privacy notice we may give you on specific occasions when we collect your data so that you fully understand how and why we are using your data.

By accessing and using our services, you are agreeing to the terms of this privacy policy and our Cookies Policy.

We may update this privacy policy and our Cookies Policy from time to time and we will post any changes on our website at www.dobsonowen.com.

Is this policy relevant to other, non-Dobson Owen, websites?

No, if you provide data to or via websites owned by other companies (even if there is a link to that other website on the Dobson Owen website), you will be providing your data to the owner of that website (not Dobson Owen). The privacy policy of that other website will be relevant to the way in which your data will be used. We recommend that you check the privacy policies of any other site if you provide your personal details.

How and why does Dobson Owen use my data?

Data protection law states that we must tell you how and why we use your data and our legal basis for using your data.

You can choose what information you provide to Dobson Owen about yourself. However, if you choose not to share some information with us, some of our services and areas of our website may be unavailable to you.

What information might Dobson Owen collect about me and how?

When you interact with Dobson Owen in the different ways described below, we may ask you for the following information:

personal and contact details (for example your name, email address on our 'Contact Form').
personal and contact details that you give us when you sign up to any Dobson Owen product or service.

Recipients of marketing information

If you receive marketing information from Dobson Owen, we may hold details of your name, postal address and/or email address.

We will use your details for the purpose of sending you information regarding Dobson Owen and services and only when you have agreed to us doing so (e.g. by opt-in).

Every marketing communication sent to you will have details as to how to unsubscribe if you no longer wish to receive these messages.

Valid Reason for using your personal data

We will only use your personal information where we have a valid reason for doing so (known as the lawful basis for processing). The valid reason will depend on how and why we have your personal information. Generally we'll only use your personal information on the following lawful basis:

That you have told us that you would like us to use your personal information for an agreed purpose (Consent). You have the right to withdraw consent.
That the processing of your personal information is necessary for the performance of a contract with you (including the terms and conditions of any services provided to you by Dobson Owen)
The processing is in the legitimate interests of Dobson Owen. For example, it is in the legitimate interests of Dobson Owen to use data about how you use our services or comments that you make about our services to target resource at certain areas for technical development or improvements. It is in the legitimate interests of Dobson Owen to process certain information to ensure that you enjoy the best experience that we are able to deliver to suit your technical and other needs, likes and dislikes.
The processing is necessary for compliance with a legal obligation placed on Dobson Owen

Data anonymization and aggregation

We may anonymise or aggregate your personal information in such a way as to ensure that you are not identified or identifiable from it. We may use anonymised or aggregated data for a variety of reasons, for example, for statistical analysis and administration including analysis of trends, to carry out actuarial work, to tailor products and services and to conduct risk assessment and analysis of costs and charges in relation to our products and services. We may share anonymised or aggregated data with third parties.

Does Dobson Owen share my data with third parties?

Dobson Owen will not sell your data to anyone else.

We may share your information:

if we have been asked to provide information about you for legal purposes

What if I access Dobson Owen’s website outside of the UK?

All personal information submitted by users outside the UK will be processed in accordance with this policy and the Cookies Policy.

What rights do I have to control my data?

Under data protection law, depending on the legal basis which Dobson Owen is relying on to use your data, you have a number of different rights. A summary of those rights and our obligations are set out below. More information about your rights and our obligations can be found on the ICO website https://ico.org.uk/.

Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it. You may be required to send us proof of identity.
Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Withdraw consent where we are processing your personal information on the basis that you have told us that you want us to do so, you can withdraw this consent by unsubscribing to marketing communications using the "Unsubscribe" option, by managing your preferences within your account or by emailing data@dobsonowen.com with a message notifying us of the service for which you want to withdraw your consent.
Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. We will comply with this request unless we have a lawful reason to keep the data, for example we are required by law to keep the data for a certain period.
Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. We will comply with this request unless we have a lawful reason to keep processing the data. You also have the right to object where we are processing your personal information for direct marketing purposes.
Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
Request data portability of your personal information. In certain circumstances, you may have the right to require that we provide you with an electronic copy of your personal information either for your own use or so that you can share it with another organisation. Where this right applies, you can ask us, where feasible, to transmit your personal data directly to the other party.
Complaints if you would like to complain about how we use your personal information, please contact us on data@dobsonowen.com or via our complaints procedure. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), which is the UK supervisory authority for data protection matters. Please visit the ICO website for instructions.

Do I need to do anything to help keep my data safe?

We will keep your data safe as set out in this policy.

Sending information online is never 100% secure and we cannot guarantee the security of data sent to us in this way. Data sent over the internet is at your own risk.

How do I manage my marketing preferences?

If you have consented we may use your personal information to provide you with direct marketing information about our services. Our direct marketing may be by email, telephone, post or SMS or such other method(s) as may become relevant and to which you have consented.

We will ensure that any direct marketing from us and which is sent by electronic means will provide a simple means for you to stop further communications, in accordance with applicable law. For example, in emails, we may provide you with an "unsubscribe" link, or an email address to which you can send an opt-out request.

How long will Dobson Owen keep information about me?

Dobson Owen will usually only keep your data for as long as necessary to give you the services that you are using. Your data will then be securely deleted.

In certain circumstances, we may need to keep your personal information for longer, if required by law or record keeping requirements, including managing our relationship with you, defending any claims, or for tax purposes.

Changes to this policy

Data security is important to us and we will keep this policy under review. We may change this policy from time to time by updating this page to reflect changes in the law and/or our privacy practices.

We will update the date at the top of the policy when this happens. We encourage you to check this policy for changes when you revisit our website and before you give us personal information. If you do not agree to any changes that we make, please do not continue to use our services.

Dobson Owen has a Data Protection Officer. Please send all comments, queries or requests in relation to this Privacy Policy and/or the way in which we manage your personal information to data@dobsonowen.com.

Alternatively you could send a letter to Data Protection Officer, Dobson Owen, 3 Thomas Buildings, Pwllheli. LL53 5HH.